Do you or a family member use a personal telecare product, a lifeline or a community alarm provided by Luton Council?
If so, please ensure you are using the latest equipment.
The UK’s telephone network is changing which means emergency alarm systems also need modifying.
Between now and the end of 2025, all telephone providers will be moving their customers’ telephone landlines from analogue to digital.
The digital switchover means that all those who use the council’s older Assistive Technology Solutions (ATS) equipment, such as lifeline emergency alarms, were required to get their alarm systems upgraded to ensure they are compatible with digital technology.
The old devices are only compatible with the analogue phone system and will no longer work after the switchover takes effect.
The council has contacted most service users who have since made the switch to the new equipment and features and are enjoying the benefits of the more reliable system and enhanced features including a pendant, the innovative Chiptech Seven lifeline, carbon monoxide and smoke alarm.
However, there are some customers we still haven’t heard back from so we are now appealing to family members to ensure they get in touch.
If you (or your family member) haven’t made the switchover yet, please contact the council’s ATS team today on 07738 292940 or 01582 720703.
For more details and updates, visit our website at www.assistivetechnologyservices.co.uk.